Shipping policy

Shipping Policy

Thank you for shopping with OralBrite! We want your experience to be smooth, transparent and stress-free. This policy explains how and when your order is processed and delivered.

Order Processing Time
Orders are usually processed within [1-2] business days after payment is confirmed. During busy periods, holidays or sales, processing can take a little longer, but we always aim to ship as quickly as possible.

Shipping Methods and Carriers
We work with trusted carriers for safe, reliable delivery:

  • DHL
  • UPS
  • YUN EXPRESS
  • KUNYI

Shipping Rates
Shipping costs depend on your destination, the shipping method you choose and your order total. You will see the exact fee at checkout before you complete your purchase.

Estimated Delivery Times
Delivery times depend on your location. On average, orders arrive within 4-12 business days after dispatch. These are estimates and can vary because of things outside our control, such as customs delays, weather or carrier disruptions.

Order Tracking
When your order ships, you will receive an email with your tracking number. You can use it to follow your package on the carrier’s website.

Address Accuracy
Please double-check your shipping details before you place your order. OralBrite is not responsible for deliveries to incorrect or outdated addresses entered at checkout.

Order Splitting
To get your order to you faster, we may sometimes ship items separately. If that happens, you will receive tracking details for each shipment.

Order Delays
We always aim to meet our estimated delivery times. Unexpected events, such as customs holds, holidays or severe weather, can occasionally cause delays. Thank you for your understanding and patience.

Lost or Damaged Items
If your order arrives damaged or goes missing in transit, please contact us right away at [support email]. We will work with you to fix the issue and arrange a replacement or refund where needed.

Returns and Exchanges
For information on returning or exchanging an item, please see our Return & Refund Policy.